Important Announcements
The Podiatry Business RESET Conference.
For the uninitiated – the Podiatry Business RESET Conference is a jam packed, 2 day podiatry business conference like no other!
Business Plans, Marketing Plans, Templates and Case Studies.
This 2 day, business focused conference addresses;
– Working so many hours you don’t have enough time (for much else!).
– You need more NEW patients.
– You just can’t find the right staff.
– You’re still not paying yourself enough.
– You’re frustrated that you can’t get anything done ON the business.
Regain control of your podiatry business at Podiatry Business RESET.
Check the website at www.PodiatryHive.com/reset for all the details.
United Kingdom
– Friday 3 and Saturday 4 March 2017.
Guildford Harbour Hotel. 3 Alexandra Terrace. High Street.
Guildford. Surrey.
Australia
– Friday 17 and Saturday 18 March 2017.
North Sydney Harbourview Hotel. 17 Blue Street.
North Sydney.
For more about the 2 day conference and the
content covered – Click Here
Discounts Available for Podiatry Hive, SCPOD and APODC Members.
Super Early Bird prices available until 6 January 2017 for the UK
and
9 January 2017 for Australia/New Zealand.
New To Buyers Group
United Kingdom – Edser Orthotics Labs
Edser Orthotic Labs possesses over 30 years of Laboratory and Clinical Orthotic experience, and they take great pride and care in the individual design of each custom made orthotic prescription.
Their skilled European craftsmen meticulously hand finish each pair of orthotics to meet each Practitioner’s preferences, combining the artesian roots of the trade with the latest advancements and innovations in production methods and orthotic materials. For nearly 10 years Edser have employed CAD/CAM technology in their labs for the unique design and fabrication of every orthotic via direct milling and thermos adaptation techniques.
Edser offers the most advanced and sophisticated portfolio in the market: Custom Made Orthoses in 7 different shell materials with different widths, over 40 top covers of choice, custom made Flopthotics, Luxury leather Flopthotics and Premium Orthotic Footbed integration with top sandal brands such as Mephisto, Hotter, Ganter and Naot.
Proud of their innovative approach to R&D, Edser Orthotic Labs have also developed a Self-Manufactured Technology specifically built for podiatric use, and maintain a dedicated technology road map and four Software developers on site.
For more on the unique Members Only offer available with Edser Orthotic Labs – Open Here
Coming Up In January
Wednesday 18 January, 2017. Monthly Training Webinar.
7:00pm AEST | 9:00pm NZ | 9:00am UTC (United Kingdom).
Front Of House Call Scripts
Simple fact: Great customer service is critical to achieving your desired business results.
And while many feel scripting a phone call’ can sound robotic or un-natural, employees who make calls or answer calls for your business should be trained. Customers calling your business – maybe for the first time -provide you with a great opportunity to make a lasting impression.
Front of House phone scripts and training will help ensure your team have a good understanding that what they do affects the customer experience, and you can work together to ensure the scripts are not ‘un-natural’.
Join Podiatry Hive CEO Jon Heath on January 18, 2017 for more about Front of House Scripts and how effective they can be for your practice.
January Swipe File
Your New Patient Call Script.
Whether you’re new to taking phone calls on the reception desk or you’ve been chatting to patients for years, not all of us are comfortable on the phone and even fewer of us have had any training on phone skills.
Making and receiving calls for some can be terrifying, but with a well set out phone script it becomes easier and easier to make, accept and close phone calls.
You obviously can’t win over every patient. But with this script map, the practice would definitely get more appointments than saying the standard, How can we help you today?
Oops! Did You Miss …
Last month’s live webinar training was:
Creating A Vision For Your Practice
- The importance of and application of a clear vision
- How to craft an inspiring vision statement
- Swipe examples to get you started
Until Next Month …
Expect a phone call later this month from Operations Manager, Annette.
We like to touch base with all our Members during the year, and Annette is planning on calling each Member before the end of January.
Make sure to have any questions or business topics you might want to discuss, ready for Annette, and she will be happy to help.
Have a fabulous start to 2017!
Email assist@hivepractice.com or
Phone AUS +61 73185 4527 or
UK +44 2032863932.
Until next month,
The team at The Podiatry Hive
