Appointment Policy

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You’ve heard from us many times now, on the importance of having the right policies and procedures in place to ensure smooth operations for your practice.

This weeks blog is another addition to the theme, with the Appointment Policy procedure. If you don’t set the rules simply put your patients will make them up for you (as will your staff, and your kids for that matter!) …This was the key motivator behind putting this procedure in place.And look, it’s really simple… the purpose of an Appointment Policy procedure is to ensure all staff are aware of the policies which exist for patients who do not provide at least 24hrs notice on cancellation or are a no-show.I also cover how we communicate this policy to our staff and patients…Watch this weeks video to learn:

  • How to set the rules.
  • If you return a DVD late (if anyone still gets DVDs), cancel your flight or not show up for your hotel booking – there is a fee.
  • When someone does not show or cancels at the last minute, not only do we lose the Appointment fee – but we lose the opportunity to help another patient (with the time now available), we still pay wages and all other expenses associated with having that time available.
  • If WE don’t respect our time, how can we expect our patients to do similarly

Writing up your policy or procedure is the simple part – implementing it is vital. MAKE sure you follow through and commit.

Let us know how you go via the Forums or via our Facebook page.

til next time,
Troy Parsons