Patient Engagement In Healthcare – A Consultation Framework For Allied Health Practitioners
There is no point in attending a meeting that has no purpose or clear agenda. It is almost always a complete waste of everyone’s time.
So using the right framework is important and a great help in setting expectations that you want to come out of your patient consultations, team meetings, or interactions with stakeholders and referral partners.
Here at The Hive we use the PPP Framework … Purpose – Process – Payoff
It is a simple and effective way to facilitate better engagement with people in a range of situations where clear and effective communication is needed.
PURPOSE – Why This Interaction Is Going To Be Important
What is it that you want to accomplish form your meeting? Why are you doing this? Defining your purpose is critical and the key to planning the process is ensuring that there is a payoff – your end goal. Clearly define your purpose and your end goal and then you can move to the process.
PROCESS – Here’s What To Expect
This is the ‘how’. What’s the plan and how will you do it? What steps will you take achieve what you want for both yourself and your client.
PAYOFF – Here’s How You’ll Benefit
This is the reason you are here. What do you expect to get out of this? There has to be a payoff for your client or patient. What will they get out of this meeting by following the process? Will a patient feel better? Will a team member be more confident that he is doing a good job? Will a referral partner keep sending patients to you?
Using the PPP Framework In Your Healthcare Practice
So instead of going into consultations and meetings with no clear plan and hoping for the best outcome, try using the PPP Framework and you can be confident that using this approach will result in a win / win for both you and your patient, client or referrer.
Patients will be comfortable and confident that they are in the right place, understand what’s going to happen and what the end result will be. You can be confident that once your patient has certainty and clarity around what is happening – they will be more likely to see things through and rebook in the future.
Studies repeatedly show that patient engagement is essential to improve their treatment plan outcomes, and using the “Purpose, Process, Payoff” framework helps you to provide certainty and clarity about what the patient should expect, why they should follow your plan, and how to get the best outcomes.
The framework is also an effective tool to assist healthcare practitioners in other practice situations:
- 1-1 communication with team members
- relationship development with referrers and other key stakeholders
- recommending healthcare products and additional services
Please note that the video content on this page is for members only. You will only be able to see the video above and additional content below when you are logged in.
