Entries by Hive Hero
How To Crack An Amazing Staff Meeting
Please note that the video content on this page is for members only. You will only be able to see the video when you are logged in. It’s Monday morning – the clock ticks over at 8:00am and yet again you have 4 tired, disinterested faces staring at you looking for direction and inspiration…Welcome […]
How to Align Your Team. They’ll Love Work, AND You’ll Get the Most From Them!
Have you ever been told that your Customer is the most important part of your business? Have you ever put a Client before one of your Team members? Did you know that your Team are a much more important asset than ANY clients you have? It’s a MYTH that the customer is the most […]
CONSISTENCY. Get This Right, and Your Customers Will Come Back Time and Time Again…
?https://www.youtube.com/watch?v=rx6tcrl3LNg&feature=youtu.be Have you ever had an experience at a restaurant, that was so bad you made the decision (rather than giving any feedback) – that you would never go back again?In this week’s video we talk about the main reason your clients will leave you and go to your competition…This is an area that is really overlooked […]
Complaints Pathway; Policies and Procedures
?? Please note that the video content on this page is for members only. You will only be able to see the video when you are logged in. Communication is the response I get. If you get the wrong response, change your communication.Or, another way to think on it behaviour breeds behaviour…This month in Podiatry […]
Cracking the Rule of 3. Master a Great First Impression Every Time!
It doesn’t matter if you like it or not, people form an impression about you within the first 3 minutes of meeting you. Sadly, many of these impressions are completely wrong!The person meeting you or your team member just has an ‘impression’ – and 9 times out of 10, it doesn’t match the actual personality of you or […]
How You Can HALVE Your Podiatry Practice Accounts Receivable!
??? Please note that the video content on this page is for members only. You will only be able to see the video when you are logged in. One of the key points in our theme for August (to remind you: Getting 20+ Hours Back in Your Week) was to reinforce the importance of SYSTEMS. […]
